ShareParty User FAQ

  • A1. Each user is allowed only one account. You may use the same account on multiple devices. If the system detects multiple accounts, all suspicious accounts may be temporarily suspended.

  • A2. The survey is used to verify that you are a real user. Failure to complete the survey or providing false/incorrect answers may result in your account being flagged as a bot and blocked, and you will not be able to redeem vouchers.

  • A3. The Collaborative Project questionnaire starts with the letters G, P, and C. The questionnaire collects basic information to determine your eligibility.

    • If you do not meet the requirements, you will still receive the minimum points (possibly 0 points) as a thank-you.

    • If the questionnaire takes unusually long to complete, please provide the questionnaire ID and the time it took, and our team will assist you.

App/Web Tracking FAQ

  • A1. Points for daily tasks are sent within 2 days. Please ensure your device is active and successfully transmits valuable data (e.g., browsing, watching videos, reading materials).
    If points are missing, provide the device used and usage time to our customer service team.
    For detailed point information, please visit the in-app homepage.

  • A2. This program is supported on Android devices only.

  • Please check if the Shortcut is enabled in your accessibility settings. 

    Search for “Accessibility” in your phone settings, find ShareParty, and turn off the shortcut.

    Once disabled, ShareParty will no longer show up on your screen.

  • Your phone has strong built-in features that may interfere with your ability to receive daily rewards.
    To make sure you continue earning your daily ShareParty rewards, please follow these recommended steps:
    1. Get to ShareParty App info
    2. Turn on Notifications 
    3. Turn on Unrestricted data usage
    4. Switch off Battery Optimize

Video Research Lite FAQ

  • A1. Points for daily tasks are sent 2–7 days after completion, depending on your streaming platform connection. Make sure your device is online and active on the day of task completion.
    Example: Complete tasks on Monday → points may be sent as early as Wednesday or as late as Sunday.

  • A2. Weekly task points are sent within the same week. Points are awarded based on your viewing activity and valuable data transmission. Ensure your streaming platform account is active and has enough viewing history each week.

  • A3. No. Each streaming platform account may be registered only once. Duplicate registrations will result in point revocation and may lead to account suspension.

  • Make sure your account has real viewing activity. Accounts that are inactive for long periods or show abnormal data may be flagged as bots and disqualified.

  • A5. Follow these steps:

    1. Close the ShareParty app completely and reopen it.

    2. Check your internet connection and try switching between Wi-Fi and mobile data. A stable connection is essential for data transmission.

    3. Ensure the Video Research Lite program is connected. Android users are advised to click the “Sync Now” button daily to upload data in real time.

Voucher Redemption FAQ

  • A1. Once a voucher is successfully redeemed, it cannot be canceled or undone. Please confirm carefully before redeeming.

  • A2. Voucher validity depends on the individual voucher. ShareParty will not provide reminders or compensation for expired vouchers. It is recommended to check and redeem vouchers immediately upon receipt.

  • A3. This usually happens because you haven’t completed the mandatory monthly survey. Please go to the Mission page, complete the survey, and ensure all your information is accurate.
    If any of your information was incorrect in this month’s survey, preventing you from redeeming vouchers, please wait and complete next month’s ShareParty mandatory survey in order to redeem vouchers.